What You Need to Succeed in VRI

What You Need to Succeed in VRI

This workshop looks at best practices for remote interpreting from home. Increasingly, many onsite interpreters have made this shift as independent contractors since the pandemic. Telehealth is booming, and despite the easy commute when one works from home, assignments have gotten tougher, as remote interpreting requests have grown in scope and increasingly are scheduled for complex encounters.

We’ll look at how to: enhance one’s remote persona, and utilize scripts to enforce best practices (pre-session, confidentiality, transparency, and managing the flow). You will explore local and federal laws governing call center employment practices. You will receive links to materials and exercises designed to assist interpreters with skills assessment and enhancement. You will also review guidelines for choosing equipment, setting up a workstation, and meeting connectivity requirements. In addition, you will learn how to observe HIPAA regulations and effectively manage clients during a session.

Instructor: Eliana Lobo

Class Schedule: Saturday, June 28, 2025

Timetable: 12:00 – 5:00 p.m. Eastern (includes a 1-hour break)

Learning Objectives:

• Understand how to triage requests to the appropriate modality.

• Know how to configure your home or call center workstation for the best user experience.

• Understand the importance of continually self-assessing one’s interpreting skills; knowing where to find training materials to develop and improve that skillset

CEUs:

• American Translators Association: 4 ATA CEPs

• Certification Commission for Healthcare Interpreters (CCHI): 4 CE hours

• International Medical Interpreters Association: 0.4 IMIA/NBCMI CEUs

• Registry of Interpreters for the Deaf: 0.4 RID CEUs*

*Please note that there is an additional $20 processing fee, per program, for RID CEUs. To process your RID CEUs, please email your certificate of completion to our RID sponsor, Linguist Education Online, at admin@linguisteducationonline.com.

Select Live Training Policies

This course is limited to 25 participants. Once the course has reached capacity, those interested will be added to a waitlist in the order in which their inquiry is received.

Attendance Policy for Live Online Training Programs

In order to receive a course completion certificate, participants in our live online programs must submit all applicable documentation; complete all coursework requirements; be visible on their webcam for the entire program; and complete the applicable attendance requirement:

• For live online programs shorter than 10 hours, participants must attend all live scheduled hours.

• For live online programs 10 hours or longer, participants may miss no more than 10% of the total live scheduled hours. (For example, attendance of 18 hours is required for a 20-hour program; attendance of 36 hours is required for a 40-hour program.)

Disruptive Behavior Policy

In order to uphold the collaborative nature of our online training programs, onboardings, support sessions and webinars, Cross-Cultural Communications reserves the right to remove any participant for abusive or aggressive behavior, spoken or written, towards CCC staff, trainers or other participants. We recognize that the past few years have been difficult for everyone. However, our participants, trainers and staff have the right to a safe and respectful learning and working environment. We thank you for your understanding.

Training Participant Information Release

By registering for our live online training programs, you agree to allow Cross-Cultural Communications, LLC to share your contact information with participants in the same training session for purposes of creating a collaborative online training experience for all participants. Should you have concerns or not wish to have your contact information shared by CCC, prior to the training session please email info@cultureandlanguage.net.

Cross-Cultural Communications records its live online training sessions for quality control purposes. Recordings are not shared with anyone outside of the organization or training session.

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